Refund policy
Kiddicare products purchased through retail partners, supermarkets, or authorised stores in Canada are subject to the return, exchange, and refund policies of the respective retailer from which the product was purchased.
For any return, refund, or exchange requests, we recommend contacting the original place of purchase directly along with your proof of purchase.
Product Concerns & Support
If you experience any issues related to product quality, damaged packaging, or defective products, please contact our customer support team at:
To help us assist you better, kindly share:
- Proof of purchase
- Product images
- Packaging/batch details (if available)
- A brief description of the issue
Our team will review the concern and work with the respective retail partner where applicable to help resolve the matter.
Damaged or Incorrect Products
Please inspect the product at the time of purchase/use. If you believe the product is damaged, defective, or incorrect, kindly contact us promptly with relevant details and supporting images.
Non-Returnable Items
Due to hygiene and safety reasons, opened or used baby care products may not be eligible for return or exchange unless the product is found to be defective or damaged.
Contact Us
For any product-related concerns or support, feel free to reach out to: