Politique de remboursement
Returns, Refunds & Exchanges
Kiddicare products purchased from our authorised retailers in Canada are subject to the return, refund, and exchange policies of the retailer where the purchase was made.
If you would like to request a return, refund, or exchange, please contact the original retailer directly. A valid proof of purchase may be required to process your request.
Product Quality Concerns
If you have a concern about the quality of a Kiddicare product, including damaged packaging, a manufacturing defect, or any other product-related issue, we're here to help.
Please contact our Customer Support team at support@kiddicarebaby.ca and include:
- Proof of purchase
- Clear photos of the product
- Photos of the packaging, including the batch or lot number (if available)
- A brief description of the issue
Once we receive your information, our team will review your concern and determine the most appropriate resolution.
Contact Us
If you have any questions about our products or need assistance with a product quality concern, please contact our Customer Support team:
Email: support@kiddicarebaby.ca